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These Terms of Service ("Terms") govern your use of the FlightAbove website at flightabove.io and any purchase of FlightAbove products or services. By using our site, placing an order, or paying for a Device or FlightAbove Cloud, you agree to these Terms, including the rule that live information is supplied by other companies and is not guaranteed.
Last updated: 16 October 2026
1. About FlightAbove
FlightAbove produces and sells dedicated live aircraft tracking display units ("Devices") produced in the United Kingdom, as well as a software subscription service for use on customer-owned screens ("FlightAbove Cloud"). References to "we", "us", or "our" mean LLS Creations Ltd trading as FlightAbove. References to "you" or "your" mean the individual or entity using our website or purchasing our products.
Our registered office is 66 Paul Street, London, England, EC2A 4NA, United Kingdom.
Parties
These Terms are between you and LLS Creations Ltd trading as FlightAbove (company number 17491307), registered in England and Wales. They are governed by the laws of England and Wales.
2. Eligibility
You must be at least 18 years old and capable of forming a legally binding contract to place an order. By placing an order you confirm that you meet these requirements.
3. Orders and contract formation
All product listings on our site are an invitation to treat, not an offer. A binding contract is only formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, for example where a pricing error has occurred or where we suspect fraudulent activity. If we cancel an order after payment has been taken, a full refund will be issued within 5 business days.
Because FlightAbove Devices are built to order, production begins shortly after order confirmation. Please review your order carefully before completing checkout. Paying for a Device or for Cloud is acceptance of section 6. Live locations, photos, routes, weather and maps are not guaranteed.
4. Pricing and payment
We are a UK company but not VAT registered, so we do not charge UK VAT. The price shown is the amount you pay us. If we ship outside the United Kingdom, your country may still charge import VAT, duty, or other fees on delivery. Those charges are not included in our prices and we cannot remove or refund them. Hardware prices can change without notice because we build each device to order and buy parts at the current cost. Any change will not affect orders already confirmed. See why the price can move.
Payment is processed securely via Stripe. We do not store your full card details. By providing payment details you confirm you are authorised to use the payment method provided.
5. Hardware devices
FlightAbove currently offers the following hardware products.
5″ circular IPS display, produced in the UK. The flagship device with sound alerts and app-controlled brightness.
4″ square IPS display, produced in the UK. A compact desk companion with the same software as Altitude.
7″ widescreen flight tracker display, produced in the UK. Same software family as Mini and Altitude, with Horizon View on this screen.
Raspberry Pi 4 with FlightAbove pre-installed. For use with your own compatible screen.
5.2 Specification
We make reasonable efforts to ensure product descriptions and images are accurate. Mini, Altitude and Connect cases are 3D printed in PLA+ or PETG. Fine layer lines and a light texture are expected. Minor variations in finish or packaging may occur between production batches. See the Quality and finish page.
5.3 Warranty
FlightAbove Devices are covered by a 12-month limited warranty against defects in materials and workmanship from the date of delivery. Warranty returns are at your expense. We inspect every returned unit and may refuse a claim where the device has been damaged, modified, or misused. The full terms, including what is covered and how to claim, are set out on the Warranty page.
This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015 (UK) or equivalent consumer protection legislation in your country.
5.4 Software updates
We provide software and firmware updates to Devices at our discretion. We do not guarantee any particular feature will be maintained indefinitely. We will endeavour to keep our own software able to request and show live aircraft information for the lifetime of the product. That effort depends on upstream providers continuing to supply it. Section 6 sets out what is not promised.
6. Live information is not guaranteed
This section is a condition of buying a FlightAbove Device and of subscribing to FlightAbove Cloud. It applies to the Device screen, Cloud, the website, the dashboard, FlightLogs, and any alert or public page that shows the same information. Read it before you pay. If you do not accept it, do not place an order and do not subscribe.
Condition of purchase
You are buying a display, or a subscription that runs on a screen you already own. You are not buying a guaranteed feed. Live aircraft locations, aircraft photos, routes, weather and maps are supplied by upstream providers. We do not own those providers, we do not operate their networks, and we do not control whether they answer, how fast they answer, or whether what they send is complete or correct. A gap, a delay, a blank field, a wrong photo, a wrong route, a missing forecast, or a map that does not load is part of the product you are agreeing to buy.
Placing an order, paying for an order, starting a Cloud subscription, or continuing to use a Device or Cloud after this section is published is your acceptance of every paragraph below. Acceptance is part of the purchase. It is not optional, and it is not something you can set aside later because a particular flight, photo, route, weather reading, or map was missing on a particular day.
6.1 What we show
FlightAbove requests information and lays it out on a screen. The request can fail. The answer can be late, partial, stale, or wrong. Any of the following can be missing at the same time, and any of them can be missing while the Device itself is working normally:
6.2 Who supplies it
Each of those categories is produced by one or more upstream providers. An upstream provider is a separate company or network: a flight-tracking feed, a photo library, a route or schedule source, a weather service, or a map service. We call their systems. We do not run them.
Coverage also depends on things outside both of us. An aircraft has to be transmitting. A receiver has to hear it. Geography, terrain, altitude, and equipment all change what is visible. Some flights are absent at the source, including many military, blocked, private, and unequipped aircraft. Weather stations and map coverage are uneven. None of that is a setting we can turn on for you.
6.3 Business APIs are still not a promise
Where we can, we use commercial and business API arrangements with the providers that supply this information. Those arrangements let us request data on agreed technical terms. They do not transfer ownership of the data to us. They do not give us control of the provider. They do not create a service level that we pass on to you.
A business API, including a paid one, can still fail. The provider can have an outage. It can throttle, queue, or refuse requests. It can return an empty result, a partial result, a cached result, or a result that is simply wrong. It can change what a field means, remove a field, change a plan, raise a price, alter its terms, or end the arrangement. It can do any of that with little or no notice to us. When that happens, the Device and Cloud show less, show nothing for that field, or show a fallback. We cannot force a provider to stay online, stay accurate, or keep serving FlightAbove.
We may use more than one provider for the same kind of information, and we may cache a previous answer so the screen is not blank for every hiccup. A cache can be minutes old, or older. A fallback can be a different provider, a generic image, a nearby place, or an empty field. Using a backup is an effort to keep the display useful. It is not a warranty that any particular aircraft, photo, route, weather reading, or map will be present or correct at any moment.
An aircraft overhead may not appear. A position, altitude, speed, heading, squawk, or callsign may be missing, delayed, duplicated, or wrong. A target can vanish and return. Seconds of lag are normal. Minutes, or longer, happen when a feed is down, rate-limited, or has no plot for that aircraft. We do not guarantee that every aircraft in your sky, or any particular aircraft, will be shown.
Many aircraft have no photograph in the libraries we can query. When a photo is returned it may be that airframe, a different airframe of the same type, an older livery, or a placeholder. Libraries remove images, change URLs, and limit how often we may ask. A missing photo, a slow photo, or a photo you believe is the wrong aircraft is an upstream result. It is expected.
Origin, destination, flight number, and airline are often incomplete. A route can be blank, partial, stale, or attached to the wrong flight. We do not operate the flight and we do not receive a guaranteed schedule from the airline or from air traffic control. "No route" on the display is a normal outcome, not a failed device.
Current conditions and forecasts come from a weather provider. They can be missing, delayed, or taken from a nearby point rather than your exact address. They can disagree with what you see out of the window. Icons and units are our presentation of their numbers. A weather panel that does not load, or that looks wrong, is not a hardware fault.
Map tiles, labels, and place names come from a map provider. Tiles can fail to load, look outdated, or stop being available if that provider changes access, quotas, or styles. A map that does not draw, draws slowly, or shows a sparse background is still a working screen. Place names used for "flying over" text are reverse-geocoded from the same class of upstream service and can be missing or approximate.
6.4 What the purchase includes
The price of a Device is for the hardware and for our software running on it: the screen, the case, the clock faces, the layout, and the ability to request this information. The price of Cloud is for access to that software on a screen you own, for the billing period you pay for. Neither price buys continuous coverage of every aircraft, a photograph of every airframe, a route for every flight, weather for every minute, or a map that always loads.
Product pages describe what the display is built to show when upstream data is available. Those descriptions sit beside this section. They do not override it. A photograph on our website of a screen showing a particular aircraft, route, weather icon, or map is an example of the layout. It is not a promise that your unit will show that aircraft, that route, that weather, or that map, then or later.
6.5 Not a defect, and not a refund
Missing, late, incomplete, stale, or inaccurate live information is not a defect in materials or workmanship. It is not a breach of these Terms. It is not grounds for a refund, a replacement, a price reduction, a warranty repair, or a free period of Cloud, except where a law that cannot be excluded requires otherwise.
The 12-month limited warranty on the Warranty page covers the Device itself. It does not cover the sky, the photograph, the route, the forecast, or the map. The same limit applies if you ask for a return because the information was not what you hoped to see. Change-of-mind returns, where they exist, stay on the Returns page and still require you to meet those conditions. Disappointment with upstream data is not a fault in the goods.
6.6 Not for decisions
FlightAbove is not certified avionics and not an emergency or distress service. Do not use locations, photos, routes, weather, or maps from a Device, from Cloud, or from this website for navigation, separation, dispatch, flight planning, or any decision where missing or wrong information could cause harm or loss. If you need operational data, use a source approved for that purpose.
6.7 Providers can change
We may add, drop, or replace an upstream provider without notice and without a refund. If a provider ends access, changes its API, or becomes unusable, the related feature may shrink, change, or stop. That outcome is one you accept by buying. We are not obliged to find a replacement, to keep a feature that no provider will supply, or to compensate you for the difference.
6.8 Your statutory rights
Nothing in this section removes rights under the Consumer Rights Act 2015, or equivalent consumer law, that cannot be excluded. Those rights concern the goods being of satisfactory quality, fit for purpose, and as described. The description includes this limit. A Device that cannot run our software because of a hardware fault is a different matter, and is handled under the warranty and those statutory rights.
7. FlightAbove Cloud
The FlightAbove Cloud subscription grants you access to the FlightAbove software platform for use on your own compatible display hardware. Designed to be used on any browser-capable screen of your choice: Raspberry Pi, tablet, or spare monitor. Subscriptions are billed on a recurring basis as stated at the time of purchase. Cloud shows the same live locations, photos, routes, weather and maps as a Device. Section 6 applies in full, and starting a subscription is acceptance of it.
You may cancel your subscription at any time. Access continues until the end of the current billing period.
We reserve the right to change subscription pricing with at least 30 days' notice. You may cancel before the new pricing takes effect.
FlightAbove Cloud subscriptions are personal and non-transferable.
8. Accounts
You can place an order as a guest. You will need an account to set up and use a FlightAbove device. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of any suspected unauthorised access.
9. Intellectual property
All content on this website, including text, images, graphics, software, and trade marks, is owned by or licensed to FlightAbove. You may not reproduce, distribute, or create derivative works without our prior written consent. Nothing in these Terms transfers any intellectual property rights to you.
10. Acceptable use
You agree not to use our website or services to:
11. Limitation of liability
To the fullest extent permitted by law, FlightAbove's total liability to you in connection with any order or use of our services shall not exceed the amount you paid for the relevant product or service. Missing, late, incomplete, or wrong live locations, photos, routes, weather, or maps are outside that liability, as set out in section 6.
We are not liable for indirect, incidental, or consequential losses including loss of profit, data loss, or loss of goodwill. Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
12. Third-party links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
13. Changes to these Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
14. Governing law and disputes
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer protection legislation in your country of residence requires otherwise.
15. Contact us
LLS Creations Ltd trading as FlightAbove
Company number 17491307
Registered in England and Wales
Registered office:
66 Paul Street
London
England
EC2A 4NA
United Kingdom
Email: [email protected]
Website: flightabove.io
