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Home · Returns and delivery

Before you order

Returns and delivery.
Built in the UK, then a courier.

Every device is produced to order. UK and EU buyers can send unused hardware back within 14 days of delivery. You pay the return postage.

Delivery Returns Contact

Last updated: 1 October 2026

DISPATCH To order
  1. Build 01 Produced in the UK 5 to 7 business days
  2. United Kingdom 02 Tracked courier after dispatch 1 to 3 business days
  3. International 03 Most countries, tracked 5 to 14 business days
  4. Return window 04 Unused hardware, UK and EU 14 days, you pay postage

Delivery

From the bench to a tracked courier.

Production time is ours. Transit time is the carrier's estimate, not a promised date.

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Order processing

Every FlightAbove device is produced in the UK, to order. After your order is confirmed, allow 5 to 7 business days for production before it is dispatched. You will receive a dispatch email with tracking when it ships.

BUILD 5 to 7 days
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UK delivery

UK orders ship by tracked courier. After dispatch, delivery is typically 1 to 3 business days. Those times come from the carrier. They are estimates, not a promised date.

UK 1 to 3 days
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International delivery

We ship to most countries. International orders go by tracked courier. Transit is typically 5 to 14 business days after dispatch. Remote places can take longer.

WORLD 5 to 14 days

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and will be shown before you complete payment.

Tracking your order

A tracking number is included in your dispatch confirmation email. Use it to follow the shipment with the carrier. If you have not received that email within 10 business days of ordering, contact us at [email protected].

Outside the UK

Customs and import duties

For orders shipped outside the United Kingdom, you are responsible for any customs duties, import taxes, VAT, or other fees your country charges on import. Those charges are not in our prices or shipping fees. Check with your local customs authority before you order if you are unsure. We cannot refund customs fees, mark a parcel as a gift, or under-declare its value.

Returns

14 days for unused hardware. You pay the postage back.

This is the change-of-mind window for UK and EU consumers. A fault is handled under the warranty, and we pay that return.

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Your right to cancel

If you are a consumer based in the United Kingdom or European Union, you have the right to cancel your order within 14 days of receiving your device, without giving a reason, in accordance with the Consumer Contracts Regulations 2013 (UK) and the EU Consumer Rights Directive.

To exercise that right, email [email protected] within 14 days of delivery with your order number and a statement that you wish to cancel.

UK AND EU 14 days
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Condition of returned goods

Returned devices must be:

  • In their original, unused condition, showing no signs of damage or modification.
  • Returned in their original packaging with all accessories and documentation included.

We reserve the right to reduce the refund amount to reflect any diminishment in the value of the device caused by handling beyond what is necessary to inspect it.

Change of mind

Return shipping is yours to pay

For a change of mind, you pay to send the device back. Use a tracked, insured service. We cannot take responsibility for a parcel lost or damaged on the way to us, and we do not refund that postage.

Printed finish is not a fault

Mini, Altitude and Connect cases are 3D printed. Fine layer lines and a light texture are expected. Not liking that finish is a change-of-mind return, not a fault. Read the Quality and finish page before you order.

Refunds

Once we have received and inspected your returned device, we will process your refund within 14 days. The refund is issued to the original payment method used at checkout. We refund the original product price plus standard outbound shipping, if charged. We do not refund express or premium shipping upgrades.

AFTER INSPECTION 14 days

Faulty or damaged devices

If your device arrives damaged or develops a fault within the 12-month warranty period, read the Warranty page and contact us at [email protected] as soon as possible with:

  • Your order number.
  • A description of the fault.
  • Photos or video clearly showing the issue.

For confirmed faults or transit damage, we arrange a return at our expense and, at our discretion, offer a repair, replacement, or full refund. Your statutory rights are not affected.

Missing, late, or wrong live locations, aircraft photos, routes, weather, or maps are not a fault in the device. That information comes from upstream providers and is accepted as not guaranteed when you buy. See section 6 of the Terms of Service.

What cannot be returned

The following cannot be returned or refunded unless faulty:

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Modified or misused

Devices that have been modified, damaged, or show signs of misuse.

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Outside the window

Returns requested more than 14 days after delivery.

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Elapsed Cloud time

FlightAbove Cloud subscription fees for periods already elapsed.

Contact us

Questions about a delivery, or a return to start.

Quote your order number in every message.

LLS Creations Ltd trading as FlightAbove
Company number 17491307
Registered in England and Wales
Registered office:
66 Paul Street
London
England
EC2A 4NA
United Kingdom
Email: [email protected]

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